Contact Information and Support at the Casino LevelUp
Level Up Casino puts customer service first for all players, including those joining us from Australia. We understand the importance of helpful, readily available support and provide multiple channels for Aussie players to get assistance whenever needed.
Live Chat for Instant Answers
Our most popular way to contact you is through online chat at Level Up Casino. Our friendly support team is available around the clock and is ready to answer your questions in real time via instant messaging. If you need help replenishing your account, you forgot your password, want to know more about the latest promotions, or have any other questions, the online chat team is always with you.
We pride ourselves on the fast response in online chat: most players connect to the agent within 30 seconds or even less. The chat window is available on all pages of the website at the bottom right. Ask your question, and the agent will answer you quickly. Online chat is ideal for those times when you need a quick response without having to wait on standby or exchange multiple emails.
Feedback Form for Suggestions and Complaints
Prefer to explain your issue or suggestion in detail without waiting for a live response? Our feedback form is the way to go. Located under the Help Centre menu, the form allows you to categorize your message as a complaint, suggestion, compliment or other option. You’re then able to write out a lengthy description and include attachments if needed.
Contact Information for Players in Australia
Phone number: +61 2 9560 9090
E-Mail: [email protected]
Our dedicated local phone line and email address connect directly to support staff trained to help Australian players. Both options are available during regular Australia business hours, 9am to 7pm AEST weekdays. Emails are generally answered within 12 hours, while phone calls are taken immediately if an agent is available.
Address: Haig Ave, Georges Hall NSW 2198
